Kaizen Collision Center | RV & Auto Body Shop

negative million stars if I could. If you want a reliable company to fix your car in a timely fashion and up to par then STAY AWAY from kaizen. They got me good for a quick cash grab from my insurance for an incomplete job. I was told to expect my vehicle in 3-4 weeks. due to "wrong parts" it was delayed another month. They dropped the ball with communication several times and eventually management said they'd help me. After realizing my steering sensor was off during calibration they retracted helping me cause it would've delayed things anyway. So i signed a contract that said any additional damage is on me because essentially, they couldn't calibrate my 2023 vehicle. I took it to honda bc my tire rod was loose and for them to finish the job. I can GUARENTEE if i left my car with kaizen I'd have been in a rental for another 2-3 weeks before they could rub two pennies together and realize my car had to go to honda for a calibration. I am out of about $1,300 because of their incompetenc

Went in with a three-piece mirror on my Foretravel and left with a 2-piece mirror. Not only did they bust part of my mirror off, but they cracked the driver's side windshield while they were replacing the passenger side windshield. They delayed my pickup by well over a week and forced me to make the 2hr drive to Phoenix a second time. The general manager quit or was fired at some point throughout this ordeal and I've been completed ghosted since. This place is a complete disaster and I wouldn't take any vehicle there, much less a motorhome. Service: Auto windshield repair

Premier coachworks committed insurance fraud on my claim. They listed and charged for parts that weren't replaced and exaggerated labor for a total of $1696.00 in work that absolutely wasn't done. Total bill was over $12,450.00 When I called regarding the issue with the work that was billed but WASN'T done the "lifetime warranty" they bragged about became worthless. Karl Coperhaven continually lied to me in emails about the problem and refused to stand behind the shops work. The most dishonest man I've ever dealt with. You could do a whole lot better than spending your money at premier coachworks.