Brake Masters #212

Recently, I was traveling through Casa Grande, AZ and I had a leak of my caliper in the rear passenger side causing my brakes to fail. Apparently the rear breaks and rotors needed to be replaced as a result. This was over $1300. They were available to fix things right away, so that is why I am giving 2 stars instead of only 1 star. But they told me that my front brakes also needed to be replaced. I said I wanted a second opinion on the front brakes. When I got the second opinion today, I was told my front brakes were at 10-12 in wear and were fine! So they tried to cheat me, at least as to the front brakes, and who knows maybe did so as to the rear ones too. Not to be trusted. Shameful attempt at taking advantage of an older woman alone on the road.

Did a great job on the service done but be careful. I went in because my air conditioning was turning off. When I dropped it off I explained it was turning off randomly and not blowing cold air. Paid a $25 diagnostic test I received an ad for in my email. I was told the compressor is fine after their tests and then paid $900 for Freon and valve repair. Pretty standard fee there so no problem. Not complaining about that at all. But I don’t think the compressor was ever checked like I told them. The air continued to turn off so I dropped the car off again and said the same thing is still happening. So now that they finally looked at the compressor and realized it is going out like I thought it was in the beginning I had to pay another $700 for a repair and instead of admitting that perhaps they made a mistake by not looking into it correctly the first time I was accused of not telling them what was happening clearly. Which is not true at all. Pretty disappointed with this level of custom

The store manager took care of ensuring my vehicle was set for me to travel safely from Tucson to Phoenix when my low oil light came on. Excellent customer service! Thank you for peace of mind.