Safelite AutoGlass

Worst service ever! Working on third appt. They can't get it right. No phone number to that location because I'm sure they get a lot of complaints.

If I could give a zero I would. I scheduled an appointment online for drop off. I called to make sure there is a drop box so we could take the day before. It is at least 30 minute drive to get there. I was told on the phone absolutely there is a drop box. We actually made it at 4:30, so before the posted closing time at 5:00 but no one was there and no drop box. Called the national number again because there is not a local one. On the second call I was told oops, there is not a drop box and there is no one there.

Safelite really starts out with 5 stars but loose one due to it being absolutely impossible to talk to someone when calling customer service. It's a maze of information and annoying questions all forcing you to go to their website. So yeah, ordering a glass online is easy-peasy. But forget any follow up questions. Due to a good quote on a Tesla glass I expected to cost more I will use them again, but some old fashioned customer service would be great.