Crain Buick GMC of Conway Service Center

We were traveling out of state and Crain got us in and out the same day for an oil change, tire balance and rotate as well as a transmission flush. Excellent customer service!

Had appointment at 10:00 for remote start spoke with Luke ordered part supposedly. Got there at 2:00 and said it would be 5:00. Bought 2 vehicles from Crain never buy from them again. Bad customer service.

They fixed my sierra in late fall of this year. I got back from work in early November and picked up my truck from a relative who had it stored while I was out of state started driving it again and the same parts they had just fixed failed going 35-40mph and I barely missed hitting another car and somehow got it pulled off the road and stopped. The horror story starts when I go to take it to get fixed. My truck had broke down on a main road next to Walmart and been picked up by a tow truck. After it was taken to the dealership I began being told it would not get taken care of because "I had been mudding and offroading the truck". A claim they said was told to them by the tow truck driver. I then called the towing company and was told he did not say any such thing and that the dealership was trying to get out of fixing my truck. I got in touch with the owner of the towing service and told him to relay all the transport info to the dealership to clear this up. They then changed their sto