Hines Service Center

Took full advantage of my emergent need and vulnerability. Even down to the very loud throat clearing from one employee to another while going through my paperwork. I walked in their building at 8:30 on a Monday morning, explained I needed a diagnostic ran for my check engine light. Told them what was going on and what I thought it was. They said they would have it read by lunch and would call to discuss. I waited until 1:30, no call. I called them to be told "oh you're next in line". No big deal, it was a Monday and I wasn't scheduled per se. I thanked him and said I would wait for his call. My event finished at 4:00 and still no call. I walked from Hendrix (100+ heat index) back to Hines. My car was moved so I was thinking, okay something was done. I go in to be told, "it's going to be $1100+ to fix everything and we will finish it tomorrow.". The check engine light was that the engine coolant temperature sensor needs replaced, the a/c needs fan work, and rechar

I can not begin to express the appreciation we have for all of the employees of Hines Service Center. Everyone is always friendly and super helpful with any needs or questions we have. I do not feel like there is anywhere else that you could get better service. We have had several cars worked on in the past two years and each time has been a great experience when it comes to the services they provided. They also have fast and easy financing through Napa available on their website. I was approved immediately. I was able to use my account before my card arrived in the mail. The Napa credit card also offered 6 months of no interest.

Conning disabled vets!? One day, my husband's truck simply didn't start. It wasn't one of the usual, easy-to-fix problems. So we tried Hines for the very first time, because they'll tow the truck to their service center for $65. Husband goes back for his truck (new fuel pump) after a week and $800. In their very parking lot it doesn't start. The tech waves it off--"Oh somebody left the door open, I'll jump it." Nick drives it home after a jump, and then it never starts again (can't even be jumped, new battery and all). So we called them (still the same day we picked it up) and say "Hey man, this truck we paid you $800 to fix won't even start still" and they apologize. "We'll tow it back, it's on us," they said. A half a week later, after we called and texted multiple times with no answer, they tell Nick it's 'coincidentally' a NEW issue, but, I quote, "It's a $10 fix". When they're finally done with it... "That'll be $160." They decided to charge us with the tow, because they say the n