Firestone Complete Auto Care

Someone slashed my tire on Thursday. By Friday Firestone had my tires was installing and performing an oil change! Very happy with the communication, the process and the quick work. They were professional and kind. The prices were on par with expectations. They have a night key deposit and are easy to get to off HWY 72. HIGHLY RECOMMEND.

Excellent excellent customer service. They are very busy, but they are honest.. and provide excellent customer service

I set an appointment for a tire that had a tear in it a week ahead cause they were booked on the weekend. Okay, fair enough, but I get there at 10 am and it isn't until past 11 am that my car makes it way into the garage itself. I am not given any news until close till 11 30. Another woman was there and was told up to 5 hours for brake realignment and she was out before I was. Granted, my tire had to be ordered from another store. But thing is, it was after 1pm when my car was done. A walk in for a head light got hers done before me. ( I was out of the store for lunches and such, but I did not see the head light customer when I came back.) I get head lights are an easy peasy fix, but why was that done easily? A tear in a tire is not something to just take your time and get to eventually. By sounds of it they had previous over night appointments. If that's the case, let those who made appointments know it may be awhile. They did replace my tire and new wind shield wiper blades, but I fe