Ford/Lincoln of Morgantown Service - Lincoln

I got some recalls done on my car. It was supposed to take 3 days, but my car was gone for 17 days and I was denied a loaner vehicle. I was promised my car multiple different times but on the days when I was supposed to get my car back, the staff didnt answer my phone calls and didnt call me for updates. When I finally got my car back, it had several tools left in it by the technicians and some trash. When I got home I saw my car's trim was hanging off on the passenger side. lol they kept my car hostage, trashed it, and broke off the trim. They also fixed my hood latch for $400 even though I called and said I did NOT want it fixed because I wanted my car back and I could get it done for cheaper somewhere else. The recalls were fixed but now im out $400 and have to get the trim fixed. Thanks Ford ???? Service: General repairs & maintenance

We purchased a 2018 Ford echosport and had some with it. Ford Lincoln came to the rescue and put an emergency order in to get this fixed before our trip! I'm so appreciative of the quick action they took to accommodate us and hold true to their promise. Thank you Ford Lincoln for your concerns and putting a rush on getting our vehicle fixed! They also gave me a vehicle to drive while mine was being fixed. Your team is awesome and thank you for assuring us we made the right choice choosing you all to buy a vehicle from. Service: Auto exhaust system repair

I used this business for a Ford recall repair. They had house call service so I didn’t need to miss work- awesome! Very happy with them- from the person who made the appt to the service person, all was very well done and easy.