About
Ken's Auto Services is an auto repair shop located in Charleston, West Virginia. Their team of highly experienced technicians have extensive knowledge in performing minor and major repairs on all makes and models. They know all there is to know about the repair and servicing of different cars and they can help make sure that your car runs smoothly. Their services include oil changes, engine repair, exhaust system services, brake repair, and more. They strive to provide quality and reliable repairs in a timely manner to keep their clients safe on the road.
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Reviews for Ken's Auto Services
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Dropped vehicle off at noon only to call at 4:30 to find out it hadn't been touched. Ken blamed the inaction on a vehicle they were working on on Friday and basically told me he didn't care about my lost time/Uber costs etc. When I asked when it could be fixed, he told me that he's got to get cars out that have been there for 2-3 days and maybe I should go with someone who could fix it better. NEVER AGAIN.
It is important how friendly or respectful people having a business may appear, but if they failed to do the job properly, or overcharge… Then they are neither friendly nor respectful. Ken's Auto told me that their charge was $60 an hour, and that if it was going to go over that that they would call me. Being on a very limited income I had ordered my part online (a mass air flow sensor) and brought it to them to install... along with the included instructions. This part sits on top of the engine on the far right corner - about the easiest access one can have. It was a five minute job! My family felt that in order to make certain the warranty would be good I needed a professional to install it. Ha! It required disconnecting the battery, removing 2 screws, popping the sensor loose, removing one part and sliding another in, putting the 2 bolts back in, fastening the connector and reconnecting the battery cable. The part came with very clear instructions. A five minute job! When
DON’T DO IT!!!!! Yesterday, I took my car here to have it evaluated bc the battery died, but Advanced Auto tested it and said it was fine. I dropped it off at 830 am, but never heard anything over the course of the day. I called 3 times and left 2 voicemails, but never heard back. I went to check on it at 5, and the shop was closed. I went back first thing in the am (bc they kept my car overnight without ever telling me they needed to), and the guy said they fixed my car, and it was the battery. THEY CHARGED ME $330 TO REPLACE MY BATTERY WITHOUT EVER CALLING ME TO TELL ME OR GET APPROVAL! My car was actually already fixed yesterday, but the guy said it was the end of the day and was just so hot, they closed without calling me. They never even called this morning, so who knows when I would have gotten my car, had I not just shown up. They did fix my car, and he did finally admit they handled the situation poorly, but not without over charging me for something I could have totally done m
