About
AAA Charleston is an auto repair shop, auto insurance agency and a home insurance agency all in one place, located in Charleston, West Virginia. They provide customers with convenient services that are tailored to their individual needs. From car repair and maintenance to home and vehicle insurance, AAA Charleston offers it all.
Ratings for AAA Charleston
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Reviews for AAA Charleston
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Terrible Customer Service. Went in and the lady at the front desk had an attitude. Wasn’t willing ti work anything out with me. Then, as I was trying to work something out with her, the people next to me that were working were talking under their breath about me and then everyone started yelling at me at once. I felt hanged up on because it was a situation between the woman and I not everyone in the store. The workers were terribly rude and not willing to help.
High pressure selling. Agent is not customer focused at all. He acts like he is doing you a favor.
Ended up paying out of pocket for a local tow because AAA couldn’t schedule to get me for 2.5 hours. Totally disappointing. The team at AAA got my new tire on for me promptly, which I greatly appreciated, but broke a Ram badge on my rim and didn’t/couldn’t fix it. **Update June 28, 2022 AAA reached out to me after my review. I really appreciate that they took took the time to make things right! They ended up contacting the Dodge dealership and getting me a replacement rim to fix the issue free of charge.
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Business Hours
| Sunday: | Closed |
| Monday: | 9:00 AM - 6:00 PM |
| Tuesday: | 9:00 AM - 6:00 PM |
| Wednesday: | 9:00 AM - 6:00 PM |
| Thursday: | 9:00 AM - 6:00 PM |
| Friday: | 9:00 AM - 6:00 PM |
| Saturday: | 9:00 AM - 2:00 PM |