Expert Car Care Inc.

Horrible customer service walked in and just stood there for 10-15mins, 3 ppl saw me walk in and not one greeted me or came to see if I needed help

My shifter froze. I tried going to Hyundai, this was start of May 2021. They could not fix, ordered new computer, no release date. I called Expert; Ben was confident they could fix it. I dropped off car, paid $1200 down payment. Car was there 3 months. They called, said car fixed. I paid another $460, took car. Surprise, after 10 miles shifter froze again. They tried to order other parts. At the end of October, Ben told me the chip shop in California told him there might be another problem, told him to pull off the dashboard and "look for another problem." Really? I went in and asked for a refund. At first he gave me $360. Then, after two more visits, he decided best he could do was "split the cost with you." I got a total of $860 back, he kept $800, and he did not fix the car. He refused repeatedly to give a full refund. I figured I should maybe let him keep $400 for his time, but no, he had to split it. And the car is not fixed. I got a call from Hyundai. They got i

I always come here to have work done on my vehicle and to me they do awesome work and are honest, which I appreciate