Bergstrom Ford of Oshkosh

Been to other Bergstrom Service centers and their techs and schedulers seemed board. Today I had the best service with Travis and Lionil. I was picked up and told them I didn't need a ride back. Luck would have it that halfway through the appointment my ride back wasn't available. Travis called to see if he/someone could pick me up. When I got there, I asked if they heard a rattle when they drove it. They didn't, but he quickly diagnosed the issue. Lionil confirm it. 15 minutes later it was fixed and Lionil came in with A SMILE and my keys and told me to have a great afternoon. I ended up on a work call and didn't even get a chance to properly thank them - I think this is better anyway.

Chad Ludwig with the service department did a phenomenal job. Despite working through multiple delays with parts (that were out of Bergstrom’s control), he coordinated both recall-related work and elective maintenance to ensure my schedule was respected and work was done in a timely manner. This was probably the best dealership experience I’ve had as a Ford owner. Thank you Chad!

Ben and the team at bergstrom has been great to work with. They went over every aspect of our purchase in great detail and made it a seamless experience.