Firestone Complete Auto Care

So if I were you, I’d pick another Firestone branch, not only is the manager of this place Mario S, a complete jerk but according to the reviews below me (he’s the older white man in the below reviews) his treatment of customers has been consistently horrible. I had a simple oil change that completely went left and I’ve been going to Firestone for 10 plus years, never did I experience what I did during this trip to the shop. I’ve reached out to corporate it’s so bad Service: Oil change

I received great customer service. They were very professional and helpful. I purchased 4 new tires, a wheel alignment and a oil change. They did all of it in a timely manner.

Called to confirm price for oil change was quoted $80 for full synthetic. Made an online reservation but later that day received an email stating that there was a problem with the appointment. Called back and was told that they didn't make 5pm appointments and they were booked for the day. I was resigned to call another day or look for another place for the service but the person asked if it was an oil change; I said yes and after a brief "consultation with the team", said they could squeeze me if I arrived on time. I got there 10 mins before 5 and they said I was not in the system and the appointment for 5 was some other lady (I thought there were no 5pm appointments) he implied I might have called a different branch and made the interaction really uncomfortable. He put me in the system with my info and told me it would be 2hrs. To their credit it was just 50 minutes but the final price was $97.47 tax included ($15 coupon applied) I was expecting $80 plus tax and fees minus$15 off for