Hesser Toyota Service

Worst customer service I have ever experienced! Called in after waiting on a recall for 4 months only to be lied to and directed to toyota corporate. Toyota corporate was understanding and helpful but expected Hesser to do there job Hesser never returned calls lied and wouldn't do what toyota told me they would do. Not that they care but they have lost my business and anyone who asks me my opinions business. Will also be posting a warning about them at work and on the union members board.

I was confirmed by Ed that vehicle was available so I was on my way from Chicago to the Hesser Toyota dealership. I made 60 miles and he call me back saying “sorry actually this vehicle is not available anymore”. How about that? I hope someone from the team can teach this guy how to provide good information to the customers.

Great service! They work hard until they find a solution to the problem, like the phantom clunk in my car or correcting a botched wax and buff job done somewhere else. Thank you!