Valley Auto Body

The folks at Valley Auto Body helped shepherd me through the sometimes bewildering process of getting my rear-ended Toyota Prius repaired. They dealt with the insurance company after my initial claim, they repaired it to "new" condition, and they kept in touch with me throughout the process. Great service...always with a smile. Five stars!

This shop was "recommended" since they do "great work", but my car was in an accident back in March and went in from my insurance to cover damages. It has been a little less than 3 months with no movement, we called and sent email after email (they told us they never got our emails but after a couple calls replied to our emails a day later) with no update, since a part is on "back order". We called and they told us that they thought we would be getting the part they needed, we told them that is their job. Why should be looking since they are being paid to do the job. We insisted on even getting after market parts just so we can get our vehicle back. We are still waiting for them to return us our vehicle. This place is a joke, do not go here, go somewhere else for better customer service and faster deliverability. Service: Body & Trim

Completely rude workers. My girlfriend went in for her first accident and being clueless with how insurance works she went in asking for a estimate which the insurance company asked for the day prior. They then started treating her like she was a moron and talked down to her about things she knew nothing of and was only following what the insurance agent told her. I'd highly recommend any other shop.