Peter's Import Car Service

Peter's is an absolute gem. Special shout out to Paul for his excellent communication and customer service skills. I recently took my car to have the clutch replaced. It was done within two days and is running great. Peter's has a customer for life.

Does this shop do excellent repair work- sure; I had ball joints replaced and now car (Mercedes) handles as expected. However, they are expensive (3 front ball joints/control arms-$1500); my car was in the shop for nearly 2 weeks, and that seemed normal, for THEM; they are always backed up, parts back ordered; wrong part sent- i.e. lot of excuses why the CUSTOMER NEEDS TO BE PATIENT WHILE WITHOUT THEIR CAR? TRUE REASON-to ensure their work flow is constant; they do NOT put customer service ahead of their own "needs" to maximize profit. Also told me all 4 brakes/rotors/etc. had to be replaced "VERY soon" (for around $1500!); another shop said no need, 7-8 mm brake pad remaining all round and rotors good. SO- you be the judge. There is an awesome locally owned small auto repair chain- same day service or next day typically at most and back same day as it came in- with several Vancouver locations you can trust -starts with a "G". They have MY car repair needs business forever-more.

Beyond impressed with Peters. Amazingly fast turnaround time, incredibly professional. Ted and Paul provided friendly service. Thanks!