Lithia Camp Body & Paint of Spokane

Horrible initial experience here. Dealt with an estimator named “Alex” and was met with nothing but resistance. Complained to me that my bumper wasn’t clean enough for him. Complained that I didn’t make an appointment to get the vehicle on a lift, even though I called one week ago today to attempt to make an appointment. When I tried to schedule one the front desk receptionist informed me that it was walk ins only. “Alex” did not make even a slight attempt to be friendly or helpful. This has been a terrible experience this far and I am planning on looking for somewhere else to get my body work done.

I took my car in for an estimate (Marge Mathews) and for an unknown reason, in her mind anyway. I was VERY specific about the vandalism being from the egging (it being a separate incident since were 2 different days) I didn't know when I filed there WAS NO damage from egging. I was very specific that the damages occurred in the collision. She separated the damages, which I had closed the vandalism cuz there was no damage! Thinking estimates were separate because of the time frame it would take to get fixed. Then when I called Marge who was completely unprofessional and told me I represented it differently (ask any friends, cops or insurance) I NEVER changed my story. I'm sorry Marge is confused, but she is lying or has a problem. She apparently doesn't like to be questioned because she immediately responded and said they were not working on my car and I had to get it. I asked her, so you are refusing to work on my car and said yes, you need to get my car. I said, let me clarify, you w

Yeah don’t go here. Had to take my vehicle back 4 times because they couldn’t paint a bumper. The color matching was good and the detail job was good, but just the actual painting was terrible. Left scratches and paint globs everywhere. One time they forgot to put my fog lights back in. They left a dent and a scratch in my fender, claimed it wasn’t them and wasn’t part of the original quote, but I have pictures. The general manager of this corporation proceeded to yell at me for giving them a bad review, and that it was my fault. Eventually after a few minutes of the airhead screaming he calmed down and said he would send a mobile repair team to fix the dent in a few days. It has no been almost three months and haven’t heard back. Please don’t ever go here.