Firestone Complete Auto Care

Previously was very happy going to the Ballard Firestone until it permanently closed, and this was the only other nearby option. I have not once had a good experience with this location. To be clearer, my experiences have been awful and wasted far too much of my time... Branch unexplainably closed on appointment day with no notice, missed completion times, misplaced key, boxed in car that nobody can resolve, and now the latest is being assured one thing over the phone if I brought the car down by a certain time, only to receive a completely different (unworkable) response after driving there. They are always calm and collected, I'll give them that, but don't confuse the polite demeanor with good customer service. I'm usually a stubbornly loyal customer once I settle into routine, but the amount of my time wasted, and frustration caused by the North Seattle Aurora location has found my breaking point. I'm done. Go to another Firestone location if you can. This location is not reliable.

Lied about needing to change my brakes, which would’ve been a $1,000+ invoice. I had taken my car in for a separate issue, but when I picked up my car they also notified me that my brakes needed to be replaced. I took my car to another shop and they told me that they’re fine and didn’t actually need to be changed out.

Staff is great. The products are top quality for sure but it's the staff here that make all the difference. Will be back.