Carter Subaru of Shoreline Service Department

Carter Subaru sales team is wonderful, always a painless process to purchase a car there. Sasha is my personal go to rep. Subaru service is another story and I wish I could say otherwise… Communication is just not there, if you state a customer car will be serviced for X amount of hours and you go over, at least keep them updated with the status of their car every hour or so the time goes over the original service time. When they ask if you are staying or leaving for your service appointment, just say you are staying no matter what you plan on doing because they do prioritize the people staying and waiting compared to those who leave the dealership. Regardless of what they choose, the vehicle should be finished by the original talked about time and at the very least be updated accordingly. Not left out and be on stand by for 7 HOURS. dropped at 920am left @ 4pm~

Super nice dealership. I thought I would need to pay a cancellation fee because I didn’t need the appointment anymore. I called in and let them know and got it all sorted out. Thank you!

I can't say enough good things about Ryan Anderson - service mgr- he was off the hook over and above what I could imagine in delving into my 'difficult to diagnose' car issues...He kept at it until his mechanics figured it out! unfortunately he did such a great job with all his customers that he was promoted to run the service department in Marysville! Darn for those of us that were used to his help. the service dept. is still good - though I can't give it the over the top rating I did before. He went over and above to help. I got spoiled and I'm still going through withdrawal :) People are friendly and it's great to have a loaner car or have a driver pick you up. I will continue to bring my car there.