Collision Masters

If you’re thinking of taking your car to Collision Masters, read this first and avoid any disappointment. When we had a small fender bender, our dealership recommended I take our car to Collision Masters. We didn't have rental coverage with our insurance but we figured a two weeks rental would be plenty of time before our car would be ready. We dropped our car off and they said they will give an estimate once the have the car on the lift. I called after a week, and there was no update. I called 5 days later, and still no update. By then we were reaching the end of our rental, which we were paying out of pocket and began to realize this was not going to happen for us. We drove down down and to our amazement and relief they had not touched the car in two weeks. We got our car back and found another shop to take our car for repair. My impression is that Collision Masters is not set up for individual, walk-in repair jobs. They mainly service dealerships and other car companies with no tim

My wife just picked up our vehicle from collision masters this morning and our car looks like new again! They did an amazing job! I'm so glad that I got our car fixed here! I would recommend this place to anyone! They have amazing costumers service! Katrina was always so communicative with us and the status of our car the whole time it was in the shop. She worked out all the details with amazing professionalism dealing with insurance and rental agency. I'm so happy and grateful that I picked this place to get my car repaired.

Horrible experience!! I took my 2019 Honda Clarity for body damage with insurance settlement. Had the worst experience. Would never recommend anyone to go through what I have gone thru. My car was there for multiple weeks and when I pressed when it would be done, Steve was rude and said it will take another 3m. Then I went there to ask for my car and did not want to repair as I cant keep the car there for 3m, then he said they did get the parts and I would have to pay restocking. Then I asked with parts why it would take 3m, then they said, they can get the car done in 1w. Then I go back to take the car after a week, they say they still dont have 2 parts arrived (already charged to me) that they need to work with insurance on supplement as they need to take down what they completed to put those parts. And they will call me once the insurance settles and they will call me. I take my car, wait for several weeks and find out they never filed any insurance supplement for the missing parts.