Gerber Collision & Glass

Horrible service, even worse quality of work (or lack thereof) plus every storage part of my truck was pulled-out and stirred with a stick. They stole every nickel I had left in my truck (I had a small coin dish in the center console that they helped themselves to….about $20), all my CD’s, a couple of brand new notebooks and took forever to do what little work they did provide! I am getting estimates from other shops to finish the work (after this stupid shop said they were done) and to repair what they broke and left behind. After everything is said and redone, I’ll be turning over all my documentation to my attorney.

Getting an appointment to have my car repaired was so easy. Everyone there communicated really well with me, so I understood what exactly was going to happen. The ladies at the front are so awesome - very helpful and friendly!

This was the worst car repair experience I’ve had. Avoid. 1. They tried to make me pay prior to doing any work, and it wasn’t until I got my insurance on the phone for them to back off. Car shops are so backed up (had waited 2 months at that point so I went forward with them because I didn’t feel like I had a choice) 2. They told me to expect a month wait. It took them SEVEN WEEKS to repair. 3. Their communication was horrendous. I started out getting texts updates twice a week, but that dropped off. I’d call the shop and the front desk didn’t know anything and nobody would call me back. It was infuriating. 4. They did agree to meet me with my car at the light rail, which I appreciated enough to let everything go and wasn’t going to post this review, but when I got my car, the blinkers were going crazy. It was because they didn’t even put the light bulbs in. No way I wanted to deal with them so I just went somewhere else to get them installed because my hand couldn’t reach the blinker