BMW/Mercedes Service and Repair

I brought my car here a couple years ago after moving from Alaska. My car was running rough and I was going to be commuting a lot for a new job. They were so nice and so straightforward. They understood that I was on a tight budget, so he took the time to go over all the things going on with my car, what could wait and what really needed to happen. I had taken my car to another place before this and had gotten an outrageously expensive quote, so it was a HUGE relief to know I could plan out the work to better fit my budget. I’ve since moved to SW Washington, but I wish I could still go here. My parents live in the area and I recommended they start taking their cars there. They are awesome.

Looks a decent place. I came in for a check up on my car, that was having an issue with the RPM dropping while idle, they said, they had a busy schedule, but manage to squeeze in an hour to look into my car. Work done was, tight up lose spark plugs and move ignition coil #3 to diferent spot, run the car to operating temperature and had no problem at the time. They charge me $222 for 1.5 hours of labor which is not a big of a deal and advise to drive the car for a couple of days and if the issue persist to step in and they were going to fix the problem and there was not need for paying again for the labor which sounded real good and responsible. Ended up with same problem, came back in and they told me what I already knew and said we are to busy to check your car in. all you need to do is change the spark plugs to the oem ngk or Bosch. Nice, I paid to the experts to ended up just getting advice to do it my self.

The office and shop staff are incredibly nice, well spoken, and thorough. The ahop staff not only thought about the current situation but the picture as a whole regarding the reason I came in. They aren't afraid of advising in a transparent manner so that they make sure that you know you have a choice and they don't upcharge just because they can.