Burien Japanese Auto Service Inc

I have taken my Acura, Toyota and now Subaru here for service for 20 years and have always had a good experience. Service is easy to schedule and they will fit you in if it is unexpected. When something was covered under warranty they told me I could get it done for free at a dealership but I had to go to 3 dealerships to find one that would honor the warranty and not charge me. I think prices are always fair and they keep good records on my vehicle. I enjoy seeing the managers at the front desk on all my visits.

Recently went to Burien Japanese Auto Service for the first time after for a broken interior door handle latch after seeing only positive reviews online. They inspected the damage, gave me an honest evaluation and options to proceed. Their pricing was competitive and their customer service is top notch. They didn't try to upsell me on anything I didn't need and got the job completed based on the timeline they gave me. I will be a repeat customer. :) Service: General repairs & maintenance

They did do the work I asked them to which is good in the end and earned the stars. My issue with these guys comes down to their inability to give me a reliable quote. I could change the spark plugs on my car myself but I figured I'd pay to save the hassle if the price was right. I quoted around and these guys gave me a quote for roughly $250. I got it online and I called in to confirm it, twice. I was clear about the year, make, model and engine and was told that would be the rough price. So I brought it in and it took them less than an hour to call me and tell me the price would actually be over double what they quoted! I reminded them they quoted me much lower multiple times but they didn't seem to care nor were they willing to work with me (the markup on the plugs was egregious). I ended up paying for it anyways since it was already there but I definitely would have gone to a Subaru specialist if I was going to pay those prices.. It took them much less time to do the job than they