Al-An's Auto Services

I have waited for a long time to write this review. We used this mechanic for years, and for the most part we were satisfied. Bought a car through them, within a month the car had major work which needed to be done; Subaru head gasket situation. They refused to share the burden of the cost of the repair at all. Fortunately, Subaru stepped up and paid for the majority of the work. Frankly, the disappointment had little to do with the cost, and more to do with how we were treated. Although we had an established relationship and were loyal customers, they treated us like second class citizens. I would say my wife and I are more sad than angry.

We received excellent service at Al-An's Auto Service. We were visiting family in Burlington when we encountered brake problems. Alan worked us into the schedule and made the repairs within two hours. We were totally impressed with the results.

Al & An’s Auto is the only auto shop I want working on our cars. I have been a customer for several years. When I first went to Al & Ans, they helped me realize that the mechanic I was working with was not being honest about what was actually covered under warranty. They helped me save money and keep my car on the road. Most recently, they helped me deal with reoccurring caliper/brake issues with my Honda. When I thought there might be a costly repair, they communicated with the dealer and were able to reimburse the parts and cover labor - so I didn’t have to. They have helped me find good tires and in the past, they helped scout out a used car for me. Ultimately, I can’t express my gratitude to them enough. I hope you also experience the kind of trust, ease of access, customer service, and kindness they’ve shown me. You can be certain you and your family are in good hands with Al & Ans.