Omega Towing

We experienced battery issues while out. Our insurance dispatched OMG Towing. Their text said it would be 70-100 minutes. When we called them to confirm the time and location, the owner answered. After hearing the situation, he came out personally to jump the battery instead of waiting for one of his tow trucks to get to us. When our troubles continued, they were quick to come back out the next day and follow us down to the auto parts store to get a new battery. Mark went out of his way to make sure we were taken care of. We would definitely recommend OMG Towing! Service: Battery service

I am unsure of how to feel about this service. This company was assigned to me by roadside assistance. My ETA was around 2:30 pm on 9-7-23. Nothing happened. 4:20 pm rolls around and I had not received any updates at all. Just kept saying ETA 1 minute. So I call. I was not upset, mad, or angry because I understand. The owner Mike even thanked me for my kind tone and apologized for it and offered a free 10 mile tow in the future that was transferable if the driver didn't get there in the 16 minute time frame that he was away. I didn't really care about that. So I got my hopes up thinking 20 or so more mins and we'd be on our way after a almost 2 hour delay on top of the already over 1 hour and a half wait for the service in general. 30 or so mins rolls by again and I call. Someone answered and said they would call me back. No call back. Waited about 30 more mins and called again. Straight to voicemail 2 times. They made no attempt to call back. We started the process around 12:30 pm

Jeremy and Mark are an absolute blessing. Listen my car was broke down in Newport News and I reside in Baltimore. I got home safely. The driver was so down to earth and pleasant and I can sleep with ease and figure out my situation with my car now that I’m home. I highly recommend Omega towing! These compassionate gentlemen are highly recommended!!! Service: Car towing