Japanese Auto Masters, Inc

The front office let me down today. I have always received excellent and professional service, but not so much this time. I was given an estimate with unnecessary services like expensive gas and oil additives and an expensive cabin air filter that I didn't request. The cost to diagnose and repair a routine item was seven times more than another reputable shop. The experience was similar to a dealership, premium prices and upselling extras. My estimate also included a service that I recently completed at JAM that is only necessary every 30k, it was a clerical mistake, and the price was also fifty dollars more than it was six months ago. I always receive excellent work from the mechanics. The employees at JAM are very nice and courteous, and I trust them with my vehicle. But, not sure I'll go back. They let me down time time. Services: Brake service & repair, Brakes, Oil change, Auto maintenance

A couple of weeks ago I had some good amount of work done on my 4Runner. My truck originally went in for an oil change and break job but when the "technician", Tommy, called me he said...'I know you came in for an oil change and break job, but I need to tell you what I found'...LONG story short, Japanese Auto Masters (JAM) went ABOVE and BEYOND to explain to me in detail what was needed to be done and encouraged me to come by to show me exactly what he was talking about. I obliged and went in and he walked me all around my truck, on a lift, and showed me and explained everything we had talked about on the phone. I was sold then that JAM was on the up and up. I received a discount for a first time customer, and we were able to shave a few bucks off certain parts. I have been so IMPRESSED with their customer service, their attention to detail, their warranty, and just the overall professionalism and NICENESS of everyone I encountered. So refreshing to know you aren't getting ripped off.

I've been going to Japanese Auto Masters since the 1980's. I had a new Subaru and the Auto dealership wanted to install a new clutch. Japanese Auto adjusted the clutch for $10. When my new car developed suspicious issues at the Lexus dealership I switched it over to Japanese Auto. They have done almost everything to my cars over the years and answered every question I've had. I don't go anywhere else. Services: General repairs & maintenance, Auto engine tuning, Brakes, Wheel alignment, Transmission