Haley Toyota of Roanoke Service

Only let them service my Tundra while it was under power train warranty so if anything happened could not pass along the blame. And for the first two years it was free anyways. Well once that ran out each and every time it was brought in for service or state inspection they tried to up sale. I am a diesel mechanic so I know better. Only once did I agree it prob needed something they recommended A battery but not for nearly double the cost. Last time I took it in for state inspection they tried to sell me a cabin air filter Well I had just replaced it no more than 6 months prior. They said it was a little dirty Well yea is has charcoal in it. Also a cabins air filter is not part of a state inspection. First oil change that I did I found they have never checked any of the differentials never greases the read driveshaft and all the clips on the front shield that must be removed to change the oil filter were missing. $80 oil changes for them to do a poor job at it

I have been going to Haley Toyota for years. I've always felt if you go to the dealer you're not going to get ripped off. Boy, was I mistaken. I've always had great service and everything there until my last visit. I brought my car in for an inspection a few weeks ago and a guy named Seth was my advisor or whatever. He smelled like cigarettes and stale beer and was trying to sell me some kind of package for my car. He made no sense and I declined the offer. After passing inspection he comes out and says I need brakes all around. He said I barely passed inspection.. He said the back brakes need pads and the rotors can be turned but the front brakes need rotors and pads. All in all it would cost me about $700. I took them at their word but I was not going to pay that much for brakes so I took it to a local shop that I've used before, that I trust wholeheartedly. They looked at my brakes, they drove my car on the interstate, they slammed on the brakes multiple times and the worst they cou

They get the parts I need quick if they don't have them in stock and my car is almost 20 years old good job!