W&J Auto Repair

W&J is my go to place for all my vehicle needs. Great reliable friendly service and staff. Wayne and his crew will get you back on the road in a timely manner. This is by far the best repair shop on the peninsula. I will continue to take all of my vehicles there long as there in business !! Services: General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change

W&J Auto Repair LLC located at 13903 Jefferson Ave, Newport News VA 23603 is the worst repair shop I have encountered, and would not recommend anyone go to this facility. The owner and employee were rude and unprofessional. I was bullied by an employee over several phone conversations. I was taunted, yelled at, and hung up on by an employee. The owner was on the line and said nothing. I have never been treated so poorly by a business in my life. They were hostile and aggressive toward me and told me several lies about the progress of my vehicle. I was told by the owner they were refusing service on my car because I was rushing them to fix my vehicle ( the vehicle was there for five days and three were business days). They told me "to get my vehicle out of there" by the end of the business day. This facility was unskilled, unprofessional, hostile, and aggressive toward me and showed no care for my car or the customer. PLEASE DO NOT TAKE YOUR CAR HERE.

Real honest hard working family. They also have some uhaul trucks. Please give them a try for your auto repairs.