West Service Center, Inc.

I needed to have my vehicle inspected. Their policy is first come first serve. I arrived before the business opened. When staff opened the front door, I should have been the second person in line. There one man waiting in the parking lot when I arrived. A third man came after us. As soon as he heard the door being unlocked, he rushed in ahead us. This is really not fare, maybe put a machine that numbers can be pulled before the business is opened. Maybe have more than one inspector. This would help in situations where the is going to late.

New to Virginia, i had my first state vehicle inspection done here at my daughter and son-in-law’s recommendation. They were nice, efficient and kept me informed. I’ll be back for oil change and service.

My wife and daughter has let West service their vehicles for years and they seemed to be happy. However, over the past few years I’ve found that our particular service techs don’t seem to verify that the work performed had fixed the problem, resulting in more rescheduling rides to drop a vehicle off again, and additional cost because we’re told the parts they changed out were worn also. Our most recent experience was that my wife dropped off the vehicle for an oil change. The oil change was performed and our tech stated the oil drain bolt was stripped and would cost and additional $1,300.00 to get fixed. I made the service desk aware that West was the only Center that has serviced the vehicle including all routine oil changes. It was stated, to be normal wear and tear. I asked for someone to call me about the issue. I still haven’t received a phone call. Never in my life have I heard of normal wear and tear for an oil drain bolt to strip out. I have heard of them being over tightened c