Virginia Tire & Auto of Centreville

There is a young man named Trevor who works there ( Virginia Tire and Auto, Centreville location), who has impeccable customer service. Everyone that walked through that door he greeted and acknowledged while checking out another customer or while answering the phones. Everyone that was waiting on their vehicles he kept them updated. This young man was professional and polite. I had to write this review because it's been awhile since I've experienced good customer service.

Went in for a car inspection and it got rejected for marker lights of all things. MARKER LIGHTS!! They then quoted me $100 for them to get it replaced so my car could pass!! I asked them if I could quickly get my own bulbs and replace them myself from advanced auto which is not even 5 miles down the road, and they refused to give any leniency. Having been a former veteran employee back when Myron the founder was running things, I'm shocked at the complete and utter downgrade in understanding and generosity to the customer. It wasn't just talk the talk, but actually walk the walk in terms of treating the customer as part of family. I'm honestly surprised it's still in business with Mike and Julie Holmes running it like this. I wanted to believe they weren't as bad as their reputation had gotten, but they sure did prove me wrong. I will not be going back and neither should you.

They charged me - $70.83 for Cabin Air Filter Replacement - $64.60 for Engine Air Filter Replacement They also charge all their customers for additional $15.07 under the name of "Shop Supplies". I wish I could have reviewed the price before allowing to make them the replacement. Service: Air & cabin filter replacement