Old Town Auto Body and Paint

Service on the car was in took only two days, but they had my vehicle for over a week. Had several issues throughout the whole process: - When I first tried to talk to someone to set up the repair, I spoke with three different times, all told me that an estimator would need to call me back. No one ever called me back over the course of a week, so I just made an appointment to drop off. -Second issue, the staff WOULD NOT reach out to my insurance agency instead I had to three way call Yates and my Insurance just to get Yates to make some progress. I have had the same Insurance for years and have never had this type of issue with a breakdown in communication between a shop and an insurance company. -Finally when I went to pick up my tire, one of the managers drove it from the shop floor out to the front with a flat tire. Not a low tire, a 100% zero psi flat. I noticed it as soon as I sat in the car because the entire dashboard lit up including the main screen saying there was a flat tire

I went there for an estimate after a fender bender. I explained that i just wanted to get the door to open again and didn't want costly repairs because it was a 15 year old car. The guy went back inside, came out with a tool, straightened out the door, and didn't even charge me. It only took a few minutes but it was really nice of him to go out if his way to help me and I'm extremely grateful. I went there this time because they've fixed my car after two other accidents and i was happy with their work and their service.

If you look over all the reviews, you will see a sharp decline which happened recently. OT Auto Body and Paint used to be my "go to" for any type of body or paint work. They were fabulous! The quality of work was second to none. During my last visit to the shop to have a door repaired and painted was a disaster! I gave the shop a pass on the parts being on back order for some time, but that was only one of many, many issues I had with the repair including: Three areas where the paint sagged or there were clear runners, something a rookie could have prevented or fixed. They blended the front fender without fixing any of the small paint chips in the front, clearly a rush job. The door was misaligned which I had to fix myself because I can trust them to make things right. Finally, they conveniently forgot to replace the "Trail Rated" badge they removed from the fender, likely to avoid paying the $70 for it. The shop changed owner about a year ago and it's a disaster. Service: Bo