Ben Nielsen's Alexandria Automotive

After years of trying to find an honest auto shop, I think my search is over. Their detailed report (with pics) gave me clear info about my car's problem areas. And Lena was fabulous at explaining everything in detail and helping me choose what needed to be done right away vs. a few months down the line. And I can vouch for their honesty because another local shop said I needed a new battery and spark plugs ASAP. But Nielsen's report showed that my battery was fine and that the spark plugs could wait another few months. Nielsen's also caught my worn front brakes, which the other shop either overlooked or didn't check at all. I definitely recommend them, especially if you're a woman looking for a place that won't try to lie to you or steal your money.

Highly recommended! I dropped my truck off early in the morning for an alignment and Katie at the front desk called me a Lyft to and from work and my truck was ready by midday. She was very knowledgeable and explained the services performed and overall went above and beyond. Service: Wheel alignment

Second time coming back! Customer service was phenomenal. I highly recommend working with Lena at the front desk. She greeted me and was super pleasant and she also thoughtfully listened to my concerns about my car. She was able to provide accurate info as to the wait time, issue, and estimated cost for repair. She got my car seen and fixed within 4 hours.