Audi Layton - Service Center

Absolutely the worse Audi service department in the world. The service manager Eric Iman is absolutely useless, he genuinely knows nothing about what’s going on in his department with zero customer service. McDonald’s offers better customer service compared to Eric. I got an insurance claim done here and Eric was supposed to be in charge of my file. I had to constantly chase him for an update. I understand about waiting for parts that’s not his fault but he just won’t bother reaching out to you about what’s going on. After 2 weeks I went to get something from my car and he didn’t know where the keys were and didn’t know where the car was parked. He pointed me to the opposite direction of where the car actually was. I was tiered of dealing with him and asked the other service advisor to handle my case. After 4 weeks the car was done. They washed the car on a Friday and we picked up the car on Monday. It was dirty with grease marks on the rim where the repair was done. They forgot to bo

These people do a great job! If you need your car serviced, highly recommend!

We purchased a 2018 Audi Q7 from Young Audi Layton. We found that it had a broken seat heater after we left the dealership. We made an appointment to have this looked at, something they promised would be diagnosed the same day. They didn’t even look at or move the vehicle that day and then kept the vehicle for several more days to diagnose. When they did diagnose the problem, the part had to be ordered from Germany and wouldn’t be available for about 3 weeks, which wasn’t a big deal at all. However, after waiting for around 5 weeks, we called to check on the status and they hadn’t even ordered the part. Once the part was in and we returned for repairs, they once again kept the vehicle past their promised completion date. Our second experience was more recent for a simple oil change and tire rotation. We made an appointment and arrived on time. We then waited 2 hours past the appointment time for them to take 12 minutes to change the oil before they closed. I overheard the service techn