Firestone Complete Auto Care

Lived in Victoria my whole life, never have I experienced worst service vehicle service. The mechanics seem to be great and knowledgeable but there is a huge lack of commination and leadership. Services: Transmission, Tires, Steering & suspension repair, Brakes, Brake service & repair

Poorly managed. Employee and manager having multiple conversations while I’m sitting in the lobby waiting on a valve stem replacement on a tire. After 55 mins they started working on my tire, when I asked why they couldn’t get to my tire first since I was actually waiting on tire I was told “that’s not how we do it here” If a job takes 15 mins to do, seems like you could take care of waiting customer first if it’s just a quick fix. Only reason I came here for fix is because we purchased tires here. I wont be back again for anything. I’m sure the employees here won’t give a flip about this review because the attitude of employees these days is that they just work there but the owner should.

Had a object in my tire and the young man claimed I had to buy a new tire. I completed the process to purchase. My husband said take it to Llantas, fixed it for 15 bucks instead of 177 bucks. Won't trust them to do my vehicle again. ????