Classic Toyota Service Center

I feel that the service center has gone down in customer service over the years. I feel that I was a second thought even though I have Toyota care and made an appointment. The tech that worked on my car left the steering wheel dirty and they didn’t even offer to wash my car like they always have.

Buying a used car was easy but getting it into service to fix an AC issues has been a different story. Car is still in repair after being told it would be done Friday, then Monday, then Tuesday, then Wednesday and now it should be ready tomorrow…maybe. It’s comical at this point. I would buy another car here, not used, but I will try to avoid the service center. BTW Only had the car for two days and I’m sure they used the warranty I’m paying for even tho it seems kind of shady. I also had to be the one to call them for updates. I hate I am having this experience but I hope you don’t.

Shifter knob came off new 23 Sequoia we bought from Classic Toyota. Although it is still under warranty and I’m sure Toyota would cover it, I was given an estimate for over $420 to secure it back on. Nathan, the service manager, was rude and said it was caused by abuse and that it was ripped out. He made some accusations that were just not true. Disappointing.