Firestone Complete Auto Care

Tried selling entire strut assemblies when the mounts are making noise. The struts are less than two years old and have a lifetime warranty. Only the mounts need to be replaced. I feel like this is a lie. Disappointing service but Firestone is always a hit or miss. The noise also started right after they did an oil change. I would have paid them to replace the strut mounts but not paying them to do thousands in unneeded repairs.

HORRIBLE PLACE. I would give them a zero start but unfortunately i have to put at least one. Took my car in to get my wheel barring replaced. had to end up taking it back after two days bc i was still have problems. they told me “my rim was bent” and that’s why they had to replace the berring again. they actually ended up putting it in wrong…. fast forward about 3 days, my car sounds like i’m driving on a gravel road. I ended up taking it to a different firestone bc i figured they would mess my car up more. My axel ended up being broken due to the san mo location putting my wheel barring on wrong TWICE. i was driving on a broken axel…. Took it back to a firestone in San antonio where i found out the san mo location replaced my axel with a manual axel for my automatic car. ended up having to replace the axel again. The SA location had to change my transmission as well due to the broken axel. The SA location also lied to me about what they did to my car. Now i am at my 6th time bringing

My daughter brought her vehicle here for an oil change. The service adviser recommended she get her valve cover gaskets replaced, a new battery, wipers, air filter, and fuel system cleaning. All for the liw pice of 1900 bucks. The valve cover was priced at 740 dollars. Obviously, I told her not to do anything but the oil change. When she drove home, 4 hour drive, her oil tank was empty. They didn't tighten the oil filter. The valve cover gaskets were replaced for 130 dollars with a local mechanic we trust. Be careful as they will try and take advantage of you. The manager was very apologetic but we will never go back here. Be careful if you do.