Service King Collision Rowlett (Now Crash Champions)

Was involved in an accident on 9/21/22 and decided to take it to this Service King for a free estimate on 9/23/22 since it was close to my job. Spoke with someone by the name of J.D. They were very professional on providing me with details on what my estimate could turn out to be. After inspecting and taking pictures of my truck, he said to give him a few hours before sending the estimated quote after I provided him with my email. Tomorrow being Friday 9/30/22 I still have yet to receive the email he promised to send over showing the estimated quote I was hoping to receive.

I brought my car here to have them fix it, but my insurance ended up totaling it. However, the staff was very friendly here and helped my parents remove some items out of the car while I was out of state before it was towed off to a yard. Thanks guys.

Very very poor experience. I have had 2 poor experiences at this location in particular. Today I dropped my car off weary of the outcome. There was a little awkwardness in our interaction given the fact that the other person there for their appointment received much better costumer service than I did but I showed no mind to that and actually dropped it off a little bit later to accommodate my rental with the expectation that my car would be repaired at this location.To my surprise I was called and at first what sounded like a question turned into only one option that being, my car would get towed on a flatbed to north Richland hills and dropped off to another shop that “needed the work” When told this I immediately declined because the whole reason I brought my car there was to have it done by people that were minutes away from where I live. It’s almost like they never had the intention to work on it on the first place. They told me they had a shortage of employees but when I dropped