Round Rock Toyota Service and Parts

I bought my vehicle from this dealership less than two years ago. I took my vehicle in last Wednesday for a scheduled oil change along with my routine maintenance at 20k. I was informed *today*, five days later, that they never actually performed my oil change. I saw another review from two weeks ago saying the same thing happened to them as well. I was initially told that the work had been done, as I had waited a couple hours, but come to find out that I was lied to. The service writer who called me this morning gave me a number to call to schedule another appointment, but it was still two hours before anyone responded to my multiple messages. I recommend finding any other dealership rather than this one. They obviously do not care about the quality of their work or any standards. They are dishonest and unreliable, I can not recommend them in good conscience to anyone for any reason. Here's a picture of the sticker they put on my windshield that says my next service is at 25k, despite

Brought my vehicle in for routine service, service department was excellent!! My vehicle needed a part not in stock the advisor ordered the part and got it in the next morning. They were able to finish the job in no time while I waited. My service advisor Juan was awesome at explaining everything. I will be back for all future services on my vehicles.

It’s always a pleasure to bring my car in for service. Christine Blackburn tells me what is needed and the price - always very helpful. And I love their waiting area - I always have time to have a cup of coffee and work on my current Bible study while I wait. It’s a very clean and peaceful environment.