Caliber Auto Care

I took my car here for an inspection and the gentlemen working were so nice and got my car in and out really quick. And honestly with how nice the waiting area was I wouldn't have minded waiting a little longer. They even have a play place for kids!

I asked for price on oil change, rebalance, and my ac checked. When I got there the service advisor said he miss quoted the price of Freon. Saying that it was the more expensive one because it was a newer vehicle. I did not understand that, considering I gave him the make model and year of the vehicle. Apparently, the idea under promise over deliver was not in the cards that day. After everything was supposedly complete and after I paid for those 3 services, I went to my car and noticed the oil odometer wasn’t reset. Come to find out, the technicians never did the oil change. I would have never caught this unless I saw that odometer. Very unprofessional considering I paid for a service that wasn’t complete. It is one thing if the service advisor didn’t hear me about the oil change and I never paid for it, it’s quite another to pay for assuming it was complete. This brings up the question of trust worthiness. Did they actual balance the car? I wasn’t there to see if they did.

Eric was super knowledgeable and friendly. He explained things is a way I could easily comprehend and made me aware of wait times and fees ahead of time. I came in for an inspection and to verify that my Mustangs transmission was hard shifting. They confirmed the issue and told me to come in another day no appointment needed for them to take a closer look. They said the issue was internal and they could not diagnose it but they ruled out any external issues. They recommended I take my car to a specialty place and discussed warranty, etc. I ended up taking it to a Ford dealership and they diagnosed the issue a week and a half later as a bad Valve Body Assembly. Although Caliber wasn't able to diagnose the issue I am very glad they had me get it checked out somewhere else. All staff were friendly and easy going. Would definitely return for any maintenance issues. Services: Transmission, Vehicle safety inspection