Firestone Complete Auto Care

Made an appointment for oil change. Day of appointment, 2 days later, was told I'd have to wait because they had to order the OIL FILTER. What?! It's not a rare car, and they asked for year, make and model when I made appointment. Then they tried to tell me I needed new tires. Really? My less than a year old tires with 5,000 miles? Do better. Should've known when my husband took our other car in and they didn't bother or offer to rotate the tires when they changed the oil. The previous location I went to would offer, which makes sense.

By far the worst Firestone I have been to. I have been coming here for years but management now is by far the worst. That customer service is horrible and the service has to be looked over by another dealer everytime now. Wish service was better or there was a better option in Pearland.

This location is the most professional location in the area compared to the one at almeda mall, el-camino real, and the Eldorado and gulf freeway one. They send you email confirmation and they start working on your car right away. The other three locations I mentioned they were not sending me any email confirmation after scheduling an appointment and I had to wait 3-4 hours to have my car touched. This is why it was pointless to make an appointment they treated you like you are a walk-in customer, on they hand this location they honor the appointment.