Frank's Automotive & Collision Center

Absolutely appalling experience across the board, but especially bad customer service from George. When I came in to have my vehicle service he completely ignored me when i first spoke to him until it was apparent that no one else was going to help me. Then when I got my estimate I see that I am being charged $63 per gallon of coolant, when I called to ask about it I was told the wrong price was put it and that it was actually $38/gal. Would definitely not recommend Service: Auto maintenance

Went in for computer reset from limp mode. Then the "phone call". Your transmission module is bad. This was February. I was told that the parts would not be available till July. 5-6 months!!! I was told the truck could stay there. Then in April I get another call. You need to move your truck today - Corporate said it cannot stay. I had a wrecker service get it that day and bring it back to the house. Battery dead. I charge it and notice wiring cables hanging and not connected. I call Franks and get the service manager. Ask him what they did and that the truck will not start. His response "It's 4:30 - What do you want me to do?" My reply - It was running when it went in - now it's not and it's blocking my other car. His reply - "It's 4:30 - What do you want me to do? I'll check with someone tomorrow." It's been three weeks and I still haven't heard anything. We had to drag the truck out of the way. This not the first time I had this kind of treatment. Will not ever go back.

A couple of months ago we took our Ford F350 truck to Frank's for a brake problem and they did a great job at a fair price for the replacement of the hydro booster. On July 18 our truck started intermittently refusing the shift out of 3rd gear. We did have a check engine light throwing a code about the brake light switch. The next day the issue continued so we took it to Frank's on July 20. We met with George, the service advisor, told him we would be traveling to Arizona, and to call us and we could authorize repairs. A week later on July 26 we still had not heard anything. We have GPS on our vehicles and logged into the app to see that the truck had not moved from the shop since we left it almost a week earlier. We called George and asked the status of our vehicle. He said the mechanic drove it for an hour and it didn't misbehave. He said he drove it and found the same. The mechanic told him it was a little low on transmission fluid. We were shocked, because we knew our truck had nev