Firestone Complete Auto Care

Disappointed overall. Was here on 07/08/23 for an appointment at 7am. I waited 30 minutes after my appointment due to staff arriving late for work. No apologies, no good Morning, no welcome. Was told there was no inventory for tires for a Toyota Corolla, and no one to do an alignment and the wait was going to be a few hours. I got the impression that my business was not needed so needless to say I went elsewhere for my vehicles needs. I do not recommend this location.

I made an appointment for a wheel alignment for 9 am Sunday morning. When I got there the young lady said we don’t do wheel alignments on Sundays. I said I don’t understand how the website let me book an appointment, she said she doesn’t know either. So she said you can come back in the morning right at 7 and we can get you but it will be first come first serve. I was like ok. No customer service at all she should have said let me make you an appointment or come in and you will be the first car since it was an inconvenience. Firestone was great back in the day. Will not return due to not trying to accommodate me.

Very busy location business. Schedule appointment on the app or call will make your process a lot faster. Great area manager runs store in Odessa and Midland.