Firestone Complete Auto Care

the savvy team of kevin & manuel are firestone's shirlock. holmes & dr.watson but better! you get brilliant detective work AND exceptional customer care. these 2 will get you sorted every time. they are so awesome they even make firestone look good. thanks kevin & manuel!

Got tires delivered to here from a simpletire website so firestone could install them, upon arrival they said they couldn’t install them because the the machine can damage the wheels, theyre custom wheels, the lady at the front was rude & raised her voice when i was asking simple questions on why it could not be done & got told the basic response of “it wont work because of the machine” . Basically i got offered a service they could not provide & then got upset at me for asking why & sent me out with my uninstalled tires.. Service: Tires

Bridgestone's mission is to serve society with superior quality. My most recent experience did not exhibit this. I purchased a car a day ago and this location was listed as a preferred vendor for diagnostic and repair. I had an appointment at 1pm, arrived at 12:48pm and was not seen until 2:15pm. The truck did not leave your shop until after 5pm. We went to this McAllen store where they damaged my new truck with the garage door. Since the incident on December 27th, there has been non-existent communication, no sense of urgency or any empathy expressed from your store located on 23rd. We are now left with a damaged vehicle due to negligence on your stores part by backing into the door. We had scheduled vacation to go out of town but now inconvenienced because of this matter. It has created an undue hardship and unnecessary stress. I understand mistakes happen but the sincerity expressed from this location and the leadership team at Bridgestone's none. Update: First point of contact r