McWhorter Tire & Auto

Brought my Indian motorcycle in for required state safety inspection and this is a fairly simple check compared to an automobile. Transaction was completed; about to ride away and the bike died because it ran out of gas-due to my assuming I would make it to the a gas station after the inspection. Never ran out of petro before in my 70 years of life, but I did. Manager was kind enough to have a younger staff member take me to a gas station down the street with their gas can to pick up the go juice for me scoot. Saved me from having to call AAA Texas due to my poor planning. Thanks y’all for the help provided.

I usually come here with all my car related business but that is about to stop. I have been waiting for my car to be fixed for almost 2 weeks. Every day that I call the staff made it seem like I was a burden when I was checking on my car or said it wasn’t there. Wouldn’t you check that a car was indeed not there before telling a customer that? Or transferred me to some older guy that had no clue what he was talking about. When I called this morning to find out the status of my car the staff couldn’t seem to care less. They had finally gotten my part and instead of working on my car they said “maybe they could get to it later.” I find it kind of baffling that my car has been there almost 2 weeks and it wouldn’t be the first one they would work on. Overall attitude of the staff seem inconvenienced by their JOB and rude to customers even when they’re being polite. Very disappointed with this experience and will be letting everyone I come with contact at the hospital/Texas Tech students to

Customer service wouldn't go out of the way to assure a speedy courteous process. Left a tire and came back the next day. Still not repaired. Customer service guy didn't care much, but the shop hand saw me inspect the unprepared tire and let me know he was overloaded with work but immediately fixed the tire and sent me on my way. Good job shop guy