J Dee's Import Garage

I cannot say enough nice things about this business! Impeccable customer service! While traveling recently, a series of mistakes at an oil changing place landed my Audi in the service department of the Audi dealership Lubbock. They were completely incompetent, extremely backed up and behind, and totally unsympathetic and uncaring to my plight. Subsequently, my Audi was transferred to J Dee’s garage. They got me right in, diagnosed the problems, repaired the damage done by the oil changing place all in a timely manner. I was out of there and returning home with everything in working order in less than a day. Eric, the shop manager was respectful, kind, compassionate, caring and helpful. If you drive an import, this is the garage you want! Service: Transmission

Took my Mercedes Benz for a faulty sensor message. Erick said that the diagnostic costs $100. Dropped car off on Friday. They were supposed to be done Friday before closing or Saturday morning latest. Kept calling and found out they are closed on Saturday but said I can pick it up on Saturday. Kept calling on Monday and finally he called back and said they could not diagnose the problem and it it will cost me an additional $135 per hour for every extra hour of diagnostics. No limit on how long it will take is what he said. I immediately went and paid the $100 for doing nothing. Took it right across to the dealership. Although they charged $189 for the diagnostics they fixed the sensor issues within 30 min and I landed up paying just the diagnostics fees Please avoid these people at any cost. Service: Auto engine diagnostic

I was not satisfied with the service I received here. Brought my handicapped vehicle in for a transmission issue and muffler. They diagnosed the issue said it would cost me 1400 for the transmission issue and the muffler. Took forever for parts and labor to be done. Muffler never done. Come to find out what they did do did not fix the issue. Now I need another transmission. Vehicle is worse now then when I dropped it off. I brought it home parked it and when I moved it there was a huge puddle of transmission fluid it leaked out. My vehicle was there a few weeks needles to say I needed the vehicle considering it is the only transportation my special needs daughter has. Bad Diag... Bad communication Service: Transmission