Firestone Complete Auto Care

This location always seems to be understaffed and over booked. Ive been stopping by for the last 8yrs for oil changes or tires with that being said when i went a few months ago to get new tires i made an appointment they still kept my car all day maybe left it til the end of the day because i was out of town so it wasn’t a big deal. Walked in today to get tires check and rotated, an oil change, and a new battery. I was told it would be 2-3 hrs. After about 3.5hrs and not even receiving a courtesy phone call to give me an update i got an uber back to the location. I was on hold for about 12 mins they were basically answering the call as i was pulling up to the location. They let eme know there were still 2 cars in front of me and needed my car for another 1hr-1.5hrs it was 5:38!!!!! They close at 7 i will take my business and money else where this is unacceptable to be the same issue every single time.

alexis was great! She helping me with choosing the tires I needed with my minimum knowledge of tires and sizes, she was prompt and efficient , great attitude and recommended tires she uses for her personal vehicle she even took the time out to explain how the cars are in rotation to get serviced. Im thankful for this transaction and Alexis’ great help and expertise!! Thanks Alexis

I drove for 80,000 miles with a broken rotor. Everywhere I went, I would be shrugged away "oh your brake pads look fine sweetie" "there's nothing wrong with your car, little lady". Countless shops in countless states. Until I came here. They listened to my problem, immediately diagnosed it, and fixed it the same day. Thank you, Firestone!!