AAMCO Transmissions & Total Car Care

Awesome group of guys over at AAMCO. Took my old c10 in and they took care of me quickly. Communication and customer service was great. Thanks guys!!!

My partner spoke to Larry on the phone a few weeks ago and mentioned my vehicle was under warranty and was told they accepted my warranty, I brought my car in today and left my car for a diagnostic to later be told by Larry they will not be able to work on my car because he was backed up on warranties at the moment and to take my car somewhere else. He’s nice over the phone to reel you in, but once you get to the shop it’s filled with cigarette smoke and his attitude changes. I picked up my car and my keys were on the counter and not a word was said to me. I bet he treats his Caucasian customers a little better. What a waste of my time!

I called AAMCO in Humble, TX because I needed to have the A/C repaired on a 2007 Ford Freestyle. Prior to that, I never knew AAMCO did repairs on A/C. I looked them up on the internet and saw all the great reviews and felt somewhat comfortable to give them a try. I called and spoke with Jay, who was very welcoming. He explained they would evaluate the problems with the A/C and let me know what I needed. My sister also spoke with him and was quite impressed with his customer service skills. I brought the vehicle in a few days later and met Jay and he was just as welcoming in person as he was over the phone. I've had some bad experiences in the past and I hate it when shop guys treat you like they're doing you a favor. It was refreshing to not have to deal with that. Jay introduced me to assistant, Larry, who took care of me. My vehicle was ready the next day and I was given a 3-year, no out of pocket warranty on the parts and labor. The A/C works and is amazingly cold. Larry