AutoNation Collision Center North Houston

The absolute worst experience in any repair facility being body or mechanical in my entire life dealing with shops around the globe which includes 3rd world countries! Repair for a simple rear bumper took approximately 2 months. They kept blaming Progressive and vice versa. Just a complete nightmare. Communication is another great failure with this facility. I had to constantly contact for updates while traveling which made me incur more expenses as well. The final week of the car to be delivered after several failed promise dates I receive a call once again while out of the country stating it needs a battery which I need to pay for. My car went in perfectly starting fine and again this was never communicated in the 2 months at shop. One would think for all the above mentioned a minor $158 battery would be handled by the facility at the very least! It is the worst customer service experience and I do not wish another soul to have the same type experience. If you value your peace and

The service was the absolute best. Thank you to the team and over all Ray Lopez for staying in touch and making sure everything went smooth and safe. I will rate the overall work and experience a 10.

Took My S550 for some repair 45 days later I just received my car back .all the rental I paid was ishould have received some type of accommodation from auto nation.they lied about brakes I already had fixed a month ago just to run up abill. Ms. Shannon was great but I would never advise anyone to take their car to auto nation.Oh yeah went into my glove compartment drove my car for miles. ???? Ms.Shannon was great but the dealer was a 00