Firestone Complete Auto Care

Overpriced. Went in for a few things and ended up needing a wheel bearing replaced. Price for that including labor was over $600. Husband ended up doing it himself. Paid $200 for the part and did it. Also got a high mileage oil change there and paid $161. Usually go to Walmart for that and never pay more than $70. I had gone to Firestone since I needed to get the truck maintenence done but wow; the prices are pretty high!

Horrible experience Manager is arrogant and does not treat customers as he should I usually take my vehicles to San Benito but this time their alignment tool was out so I came to the Harlingen location. In 10 years of having my alignments done at Firestone I’ve never had a problem until I came to the Harlingen one. First two workers did not know how to drive standard which is understandable not everyone knows how. My problem arose when the manager came out arrogant saying he could drive it gloating about his 25 years of experience. He attempted to drive my vehicle up the ramp but stalled it three times. Once he was able to get near the ramp he was revving up the engine and burning up the clutch. He did this three times the car is a mustang 5.0 and he was revving the engine from 2500-3000 rpm causing a ruckus. The car was barely moving and it was evident the vehicle was just burning the clutch up. All I said was careful you are riding the clutch and burning it. Manager got upset step ou

Came to this location last year for my state inspection and wasn’t impressed: customer service was lacking, and it took over 2 hours when all was said and done. This year I waited too long to get my inspection and my registration was 2 days from expiration, so I called around and the only place I could get an appointment after my work hours was this Firestone. I had low expectations. Today I was greeted with a friendly smile, nice chit-chat and extremely quick service! Staff was amazing!!! Everyone was friendly and engaging! I didn’t time them, but I’m sure I was in and out of there under 15 minutes! A chore I was dreading turned into a great experience that brightened my day. Thank you Harlingen Firestone!!!