Grapevine Collision

Allen W. was amazing!!! He was responsive, professional, and courteous. He kept me abreast of every stage of the process from beginning to end. There was a parts shortage and Allen kept me informed throughout the entire process. I thought I'd receive my vehicle back a lot sooner than I did, but the delay was not necessarily due to DFW Collision Centers (Grapevine). Allen was absolutely great to work with! He ensured I had the latest status and kept in constant touch. And in the end Allen took the time to explain the final bill with me. He walked me thru every aspect of the comprehensive repair this winning team had done. So far so good! My car is running very well. Special Thanks to DFW Collision for your hard work and expertise. I hope to never require your services again but if I do, I know who to call and where to come!

So impressed with dfw collision, they fixed our 2017 Ford lariart to brand new. The front desk was helpful with telling me where to rent a car & when I arrived they called enterprise to have me picked up. Jim was really nice & even had the vehicle ready two days early. My truck looks amazing and even better then the day we bought it. I’m Grateful I found dfw collision, since they are one of the few who work on fords.

In the span of five days my family was involved in two no-fault collisions on two separate cars. After the first I limped the car to the nearest collision shop without reading any reviews, it was DFW Collison East. Had I read the reviews I would have went somewhere else as they were terrible but I am glad I didn’t. My service advisor (August) and the lady at the desk (Debbie?) were great! They walked me through the entire process as we had never had an accident before. This place has had a change in mgmt recently, apparently. Four days later, same thing. Everyone found it funny that I was back and had two cars in their shop in such a short amount of time. This time because of a vacation they were flexible around my schedule to get the repairs done and very accommodating. It’s been two months since the accidents, the repairs were done timely and the quality was great. A couple of minor follow-ups (bulbs, windshield wiper) were addressed with no questions and parts on hand when we arrive