NAPA Auto Parts

You know, they messed up my order for my struts. I went out there and they did not have them at the time they said they would. But the clerk, admitted the mistake and redeem the gaffe by driving to the warehouse and then traveled all the way to South Arlington to deliver the struts to my mechanic. I appreciate folks and companies who admit faults and then make amends through sincere words and actions. Thank you.

This place is so unprofessional. They don't even say welcome or hi when you enter to the store .that is something to start at and then there was 5 employees right in front of me I was the only client in the store at the moment and none did come to ask me if I needed help.it took me 14 min waiting untill one lady came she ask me if I was help already I say no and she rolled her eyes and she started asking me what do I need. Honestly this store needs new management a manager with potential. To lead their employees

waited over 10 minutes they are not welcoming they don't acknowledge the customer so I just walked out!!